Returns & Exchanges
Due to the perishable nature of our premium beef products, we cannot accept physical returns; however, we are committed to ensuring your complete satisfaction with every order. If your shipment arrives damaged or does not meet our rigorous quality standards, please contact us within 24 hours of delivery for a resolution.
Inspect Your Order
Upon arrival, immediately inspect your package to ensure all vacuum-sealed beef cuts are present and have arrived in a chilled or frozen state.
Document Issues
If you notice any damage to the packaging or quality concerns, take clear photographs of the product and the shipping label as evidence for your claim.
Contact Customer Support
Reach out to our Creekstone Farms support team within 24 hours of receipt via email or phone with your order number and the gathered documentation.
Resolution Process
Our team will review your claim to provide a swift resolution, which may include a full refund to your original payment method or a replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing